Category: Blog
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Customer Service: The Bare F#cking Minimum
Introduction Customer service is the lifeblood of any business that requires paying customers to survive. If you are employed by such a business, and your job requires you to deal with customers, your behavior toward those people is one of the most important roles in that company. It probably doesn’t feel that way to you,…
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Happy St. Pat’s Day!
As the saying goes, “Everybody’s Irish on St. Patrick’s Day!” Every year on March 17, millions of Irish Americans — and those who just want to be part of the tradition — celebrate St. Patrick, the patron saint of Ireland, with the wearing o’ the green, eating corned beef and cabbage, and drinking green beer…
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The Dark Side of Daylight Saving Time
On March 15, 2022, the U.S. Senate passed the Sunshine Protection Act, sponsored by Senator Marco Rubio (R-FL), which would make Daylight Saving Time permanent, as of November 5, 2023. The bill still needs Congressional approval and a Presidential signature, but most Americans agree that it’s a good idea to stop changing our clocks twice…
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On Memorial Day
I’m conflicted about Memorial Day. On one hand, I cannot imagine the selfless courage it must take to be willing to give one’s life for one’s country. As a mother, I would gladly give my life for my children, but for my country? There would have to be a pretty compelling reason. I would go…
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Pride Month: Respecting Sexual Diversity
Each June, we celebrate Pride Month, and observe Pride Day on June 1, to promote the rights of lesbian, gay, bisexual and transgender (LGBT) individuals. It’s celebrated in the month of June to commemorate the 1969 Stonewall riots in New York City sparked by an early morning police raid at the Stonewall Inn, which was…
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When Product Design Endangers Women
The world was designed for men — literally. When designing products, medicine, and public spaces, the designers and scientists look through the prism of the “default male” — that is, viewing men as the human default. This failure to collect data about women in product design is more than simply a constant irritation for women.…
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My Hometown Murder
I’m a fan of the comedy podcast My Favorite Murder. It deals head-on with the fascination many of us have with horrific homicides. The hosts, Georgia Hardstark and Karen Kilgariff, present their take on examples of the greatest depravity that humans can inflict on each other, and call on listeners, or “Murderinos,” to accept our…
Communicating Authentically 